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13 Investigates - Are you getting the Internet speed you paid for?

SIM2K Support Techs work with local TV station on this story

  • 27 February 2019
  • Author: SIM2K
  • Number of views: 97
  • 0 Comments

When it comes to using the internet, the Wood family may look a lot like your family. Sam is in his bedroom watching a video on his cell phone. His wife, Julie, is in the kitchen checking e-mail on her computer. Their son Christian is in the living room doing biology homework on his laptop, and their other son, Carson, is in the basement playing Xbox.

“I'm actually amazed how many devices I have connected to the internet right now in this house,” Sam told WTHR. “Seems like everything I do is over the internet. We are heavily dependent.”

It’s not just computers, cell phones and gaming consoles that are connected; the Woods also rely on internet service for their wireless printer, two routers, their home phone service and an Amazon Alexa. Even their basement lights, garage door opener and thermostat are connected to the internet.

That's why the family subscribes to AT&T U-verse internet service that promises download speeds up to 50 Mbps (megabits per second) and upload speeds up to 15 Mbps. Sam said the service is usually reliable, but he isn't convinced he's always getting what he's paying for.

“Doesn't always feel that way. During the day, on days we do have problems, there just feels like there's a lag,” he said.

So is the Wood family getting 50 Mbps of internet speed? 13 Investigates brought in an expert to find out.

Speed “cut in half”

Ben Finegan is a technology consultant with Indianapolis-based SIM2K. To test the Wood's internet connection and to see what AT&T is actually delivering to their home, Finegan plugged a computer directly into their modem and ran a speed test.

“We got almost the max speed we should be allowed to get; 49.4 [Mbps] down is almost 50. That looked really good,” he said. Repeating the test several more times utilizing free speed-testing services found on the internet yielded similar results — some even showing the Woods are getting slightly above the 50 Mbps advertised by AT&T.

Indiana IT Support Network Security SIM2K

Keep in mind, Finegan's testing showed the speed to one device (a laptop computer) connected directly to the modem. Most of the time, the Wood family is simultaneously using multiple devices that all rely on WiFi rather than a hard-wired internet connection. So to get a more realistic view of the internet speed that the Woods experience, Finegan ran a second set of speed tests with everyone using their wireless devices. Under those conditions, the download speed dropped significantly.

“We started getting around 27 or 25 Mbps, which is about half of what we should be getting,” Finegan said. “Our bandwidth is effectively cut in half jus

Are Internet Rights Beginning to Get Squeezed?

Updates on internet regulation

  • 20 July 2017
  • Author: TMcShane
  • Number of views: 1172
  • 0 Comments

Net Neutrality in a Nutshell

Lately, the topic of net neutrality has received a lot of attention. Many people understand the subject to some degree, but this section is going to break down exactly what it is, why it’s important, and who is on either end of the debate. 





Internet Suffers Outage

IoT to Blame

  • 10 November 2016
  • Author: SIM2K
  • Number of views: 0
  • 0 Comments

In our November issue of SIMformation, we look at the October Internet outage that has been tracked back to a malware infecting Internet-connected home devices, the "Internet of Things" (IoT).  Lax security protocols and outdated software put IoT devices at risk.  We look at what can be done as well as examine how the attack took place.  Another important article discusses whether or not data encryption tools are at risk for cracking due to lazy programmers re-using the same algorithms and what IT pros feel may be the eventual solution to secure storage – Quantum computing.  We also look at whether tape storage is finally on the way out with the move to Cloud-based data backups and storage, and why a NFL coach is down on use of tablets on the sideline.

Internet Safety Month

Practice Safe Surfing

  • 24 March 2016
  • Author: SIM2K
  • Number of views: 0
  • 0 Comments

Our March issue of SIMformation deals with safe practices for use of the Internet at work, home and in public places.  We have seen increasing incidents of ransomware, spearphishing and malware affecting our customers, and so this month we remind people of ways to avoid being infected.  We also look at some new technology that will make a splash in 2016, and have our usual look at other industry news.

Rise of the Machines

The Internet of Things

  • 27 October 2015
  • Author: SIM2K
  • Number of views: 0
  • 0 Comments
Our October issue of SIMformation discusses the Internet of Things and potential issues of having devices connected to the Internet that extend into our businesses and even our homes - is this really a benefit to us or are we opening ourselves to malware where least expected. We also discuss some issues with cell phones, especially iPhones and the Wi-Fi Assist feature. We look at how lightning strikes took out a Google Cloud data center affecting operations for those sited there, and have a wrap-up of other IT news and information.
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