6330 E. 75th Street, Suite 336Indianapolis, Indiana 46250
(800) 746-4356(317) 251-7920

13 Investigates - Are you getting the Internet speed you paid for?

SIM2K Support Techs work with local TV station on this story

  • 27 February 2019
  • Author: SIM2K
  • Number of views: 2537

When it comes to using the internet, the Wood family may look a lot like your family. Sam is in his bedroom watching a video on his cell phone. His wife, Julie, is in the kitchen checking e-mail on her computer. Their son Christian is in the living room doing biology homework on his laptop, and their other son, Carson, is in the basement playing Xbox.

“I'm actually amazed how many devices I have connected to the internet right now in this house,” Sam told WTHR. “Seems like everything I do is over the internet. We are heavily dependent.”

It’s not just computers, cell phones and gaming consoles that are connected; the Woods also rely on internet service for their wireless printer, two routers, their home phone service and an Amazon Alexa. Even their basement lights, garage door opener and thermostat are connected to the internet.

That's why the family subscribes to AT&T U-verse internet service that promises download speeds up to 50 Mbps (megabits per second) and upload speeds up to 15 Mbps. Sam said the service is usually reliable, but he isn't convinced he's always getting what he's paying for.

“Doesn't always feel that way. During the day, on days we do have problems, there just feels like there's a lag,” he said.

So is the Wood family getting 50 Mbps of internet speed? 13 Investigates brought in an expert to find out.

Speed “cut in half”

Ben Finegan is a technology consultant with Indianapolis-based SIM2K. To test the Wood's internet connection and to see what AT&T is actually delivering to their home, Finegan plugged a computer directly into their modem and ran a speed test.

“We got almost the max speed we should be allowed to get; 49.4 [Mbps] down is almost 50. That looked really good,” he said. Repeating the test several more times utilizing free speed-testing services found on the internet yielded similar results — some even showing the Woods are getting slightly above the 50 Mbps advertised by AT&T.

Indiana IT Support Network Security SIM2K

Keep in mind, Finegan's testing showed the speed to one device (a laptop computer) connected directly to the modem. Most of the time, the Wood family is simultaneously using multiple devices that all rely on WiFi rather than a hard-wired internet connection. So to get a more realistic view of the internet speed that the Woods experience, Finegan ran a second set of speed tests with everyone using their wireless devices. Under those conditions, the download speed dropped significantly.

“We started getting around 27 or 25 Mbps, which is about half of what we should be getting,” Finegan said. “Our bandwidth is effectively cut in half jus

Zuck Heads to Capitol Hill

Atlanta is crippled by Ransomware from 2015. 9 Iranians charged in $3.4 billion cybertheft case.

  • 9 April 2018
  • Author: TMcShane
  • Number of views: 2973

Mark Zuckerberg to testify before Congress


 On Wednesday April 11, Zuck himself will appear on live television and face what many expect to be a “grilling” from members of Congress, upset with the way his company has handled consumer’s private data over the years. As the day approaches, more and more information continues to surface that exposes deep mishandling and collecting of data. Zuckerberg has been on the defense, seeking to explain in safe terms the business model of Facebook, and how he plans to fix the problem, possibly with the help of federal regulation. He’ll also face questions about the platform’s influence on society, and how they plan to halt the spread of misinformation and “fake news”.  Zuck is no stranger to Capitol Hill, but in light of the recent Cambridge Analytica scandal, we can expect the mood to be a little different on this visit.

How Did Facebook Leak the Data of 50 Million Users?

Hackers use multi-stage tactics to access American Express network. Quickbooks 2015 to be discontinued June 1!

  • 22 March 2018
  • Author: TMcShane
  • Number of views: 4005

Why the Facebook and Cambridge Analytica scandal isn't a "hack" or "breach" at all. 


                Over the weekend, news broke that 50 million Facebook users had their information illegally harvested by Cambridge Analytica, a firm that uses data analytics to form psychographic profiles of users for the targeting of political ads. This plops the world’s largest social network in the middle of an international scandal that influenced major events such as the 2016 presidential election and UK’s Brexit referendum campaign. Facebook faced fierce social criticism and lost around $50 billion in market cap this week. Many users have responded by completely deleting their accounts, and the Twitter hashtag #deletefacebook has been circulating after high profile leaders in the technology industry began using it, such as Brian Acton, co-founder of WhatsApp, which was purchased by Facebook in 2014 for $16 billion.


Who Hacked the Olympics?

Top intelligence officials acknowledge Russia's presence as 2018 midterms approach.

  • 14 February 2018
  • Author: TMcShane
  • Number of views: 1995

Opening Ceremonies under cyberattack

As the 2018 Winter Olympics commenced with the opening ceremony on Friday in South Korea, the Pyeongchang Organizing Committee was rattled by a cyberattack on their servers. An unidentified cybercriminal hacked and infiltrated the network, downing some computer systems for multiple hours during opening ceremonies. Dubbed ‘Olympic Destroyer’, the malware had no effect on the security or safety of any spectators or athletes, but did shut down the Pyeongchang Olympics website, inconveniencing thousands of fans that purchased tickets online. The attack also killed the wifi in many locations throughout the large facility complex, and threatened to cancel drone shows that were years in the planning.

Ransomware hits local Indiana Hospital

Hancock Regional Hospital coughs up huge ransom to hackers

  • 17 January 2018
  • Author: TMcShane
  • Number of views: 2269

Hancock Regional Hospital coughs up huge ransom to hackers

Yesterday, it was reported that a ransomware infection infiltrated the systems of Hancock Regional Hospital in Greenfield, IN. The strain, known as SamSam, entered the hospital’s network via an infected vendor and then encrypted the files on it, making them completely inaccessible for hospital staff. In response, and for multiple different reasons and factors, leadership at the hospital made the ultimate decision to pay the ransom, and luckily their files were returned…


Our Happy Customers

"As a small business, we do not have our own internal IT department. SIM2K® Block Hours offer us a way to get more of the support we need at a lower cost."
-A central Indiana wealth management company

"We've found SIM2K to be an instrumental force in shaping our IT future. Thanks to their SIM2K Block Hours, we've found an effective way to pay for our IT needs as they arise."
-A central Indiana auto auction

"SIM2K has been there for us over the years. They've helped us setup remote access systems, advised us in our continued growth and even helped us restore our patient management software."
-Top rated Indiana surgeon's office

"We were hit by a nasty Internet worm right in the middle of tax season that disabled our server. SIM2K was able to come in and in hours we were back up and running. Their responsive and competent help saved us a lot of time, pain and money."
- A central Indiana accounting firm

"BDA has been utilizing SIM2K consulting services for several years now. We are very pleased with SIM2K's focus on customer service and recently decided to become a SIM2K® Pinnacle customer. We IMMEDIATELY realized the cost benefit to our company! SIM2K Pinnacle has proven to be a great asset to our company..."
- Bill Dunbar and Associates, LLC