6330 E. 75th Street, Suite 336Indianapolis, Indiana 46250
(800) 746-4356(317) 251-7920

13 Investigates - Are you getting the Internet speed you paid for?

SIM2K Support Techs work with local TV station on this story

  • 27 February 2019
  • Author: SIM2K
  • Number of views: 667
  • 0 Comments

When it comes to using the internet, the Wood family may look a lot like your family. Sam is in his bedroom watching a video on his cell phone. His wife, Julie, is in the kitchen checking e-mail on her computer. Their son Christian is in the living room doing biology homework on his laptop, and their other son, Carson, is in the basement playing Xbox.

“I'm actually amazed how many devices I have connected to the internet right now in this house,” Sam told WTHR. “Seems like everything I do is over the internet. We are heavily dependent.”

It’s not just computers, cell phones and gaming consoles that are connected; the Woods also rely on internet service for their wireless printer, two routers, their home phone service and an Amazon Alexa. Even their basement lights, garage door opener and thermostat are connected to the internet.

That's why the family subscribes to AT&T U-verse internet service that promises download speeds up to 50 Mbps (megabits per second) and upload speeds up to 15 Mbps. Sam said the service is usually reliable, but he isn't convinced he's always getting what he's paying for.

“Doesn't always feel that way. During the day, on days we do have problems, there just feels like there's a lag,” he said.

So is the Wood family getting 50 Mbps of internet speed? 13 Investigates brought in an expert to find out.

Speed “cut in half”

Ben Finegan is a technology consultant with Indianapolis-based SIM2K. To test the Wood's internet connection and to see what AT&T is actually delivering to their home, Finegan plugged a computer directly into their modem and ran a speed test.

“We got almost the max speed we should be allowed to get; 49.4 [Mbps] down is almost 50. That looked really good,” he said. Repeating the test several more times utilizing free speed-testing services found on the internet yielded similar results — some even showing the Woods are getting slightly above the 50 Mbps advertised by AT&T.

Indiana IT Support Network Security SIM2K

Keep in mind, Finegan's testing showed the speed to one device (a laptop computer) connected directly to the modem. Most of the time, the Wood family is simultaneously using multiple devices that all rely on WiFi rather than a hard-wired internet connection. So to get a more realistic view of the internet speed that the Woods experience, Finegan ran a second set of speed tests with everyone using their wireless devices. Under those conditions, the download speed dropped significantly.

“We started getting around 27 or 25 Mbps, which is about half of what we should be getting,” Finegan said. “Our bandwidth is effectively cut in half jus

AI Powers Assistants for Businesses

Siri and Alexa find a home in the office

  • 26 February 2019
  • Author: SIM2K
  • Number of views: 0
  • 0 Comments

In our February SIMformation, we discuss how Artificial Intelligence and digital assistants are becoming more of a business tool, helping to automate certain tasks and improving collaboration between workgroups.  We look at the new version of Android coming out this year and some of the new features it will contain.  The Apple Group FaceTime flaw created privacy concerns, so if you use this app and have not updated it, we have the details.  Mozilla is increasing anti-ad tracking tools in the latest Firefox browser release, and Windows 10 is a notorious space hog on your hard drive, so we have some tips on how to clean out old and unnecessary files to improve PC performance.

RSS

Our Happy Customers

"As a small business, we do not have our own internal IT department. SIM2K® Block Hours offer us a way to get more of the support we need at a lower cost."
-A central Indiana wealth management company

"We've found SIM2K to be an instrumental force in shaping our IT future. Thanks to their SIM2K Block Hours, we've found an effective way to pay for our IT needs as they arise."
-A central Indiana auto auction

"SIM2K has been there for us over the years. They've helped us setup remote access systems, advised us in our continued growth and even helped us restore our patient management software."
-Top rated Indiana surgeon's office

"We were hit by a nasty Internet worm right in the middle of tax season that disabled our server. SIM2K was able to come in and in hours we were back up and running. Their responsive and competent help saved us a lot of time, pain and money."
- A central Indiana accounting firm

"BDA has been utilizing SIM2K consulting services for several years now. We are very pleased with SIM2K's focus on customer service and recently decided to become a SIM2K® Pinnacle customer. We IMMEDIATELY realized the cost benefit to our company! SIM2K Pinnacle has proven to be a great asset to our company..."
- Bill Dunbar and Associates, LLC