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13 Investigates - Are you getting the Internet speed you paid for?

SIM2K Support Techs work with local TV station on this story

  • 27 February 2019
  • Author: SIM2K
  • Number of views: 2113
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When it comes to using the internet, the Wood family may look a lot like your family. Sam is in his bedroom watching a video on his cell phone. His wife, Julie, is in the kitchen checking e-mail on her computer. Their son Christian is in the living room doing biology homework on his laptop, and their other son, Carson, is in the basement playing Xbox.

“I'm actually amazed how many devices I have connected to the internet right now in this house,” Sam told WTHR. “Seems like everything I do is over the internet. We are heavily dependent.”

It’s not just computers, cell phones and gaming consoles that are connected; the Woods also rely on internet service for their wireless printer, two routers, their home phone service and an Amazon Alexa. Even their basement lights, garage door opener and thermostat are connected to the internet.

That's why the family subscribes to AT&T U-verse internet service that promises download speeds up to 50 Mbps (megabits per second) and upload speeds up to 15 Mbps. Sam said the service is usually reliable, but he isn't convinced he's always getting what he's paying for.

“Doesn't always feel that way. During the day, on days we do have problems, there just feels like there's a lag,” he said.

So is the Wood family getting 50 Mbps of internet speed? 13 Investigates brought in an expert to find out.

Speed “cut in half”

Ben Finegan is a technology consultant with Indianapolis-based SIM2K. To test the Wood's internet connection and to see what AT&T is actually delivering to their home, Finegan plugged a computer directly into their modem and ran a speed test.

“We got almost the max speed we should be allowed to get; 49.4 [Mbps] down is almost 50. That looked really good,” he said. Repeating the test several more times utilizing free speed-testing services found on the internet yielded similar results — some even showing the Woods are getting slightly above the 50 Mbps advertised by AT&T.

Indiana IT Support Network Security SIM2K

Keep in mind, Finegan's testing showed the speed to one device (a laptop computer) connected directly to the modem. Most of the time, the Wood family is simultaneously using multiple devices that all rely on WiFi rather than a hard-wired internet connection. So to get a more realistic view of the internet speed that the Woods experience, Finegan ran a second set of speed tests with everyone using their wireless devices. Under those conditions, the download speed dropped significantly.

“We started getting around 27 or 25 Mbps, which is about half of what we should be getting,” Finegan said. “Our bandwidth is effectively cut in half jus

SIM2K® ShowVue

Video Display System

  • 23 August 2016
  • Author: SIM2K
  • Number of views: 3027
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Would you like to be able to present your unique message to visitors to your facilities?  Well, now you can!  With SIM2K® ShowVue you can manage the timing and display of customized content from your website or marketing materials or any source not only entertaining them but delivering laser focused messaging to this highly targeted audience.  To learn more about ShowVue, click on the Video Display System link on the navigation bar above, or give Mark (317-251-7920 x101) or Scott (317-251-7920 x102) a call.

New Ransomware Variant Defeats Decryption Tool

CryptXXX shrugs off Kasperksy's "fix"

  • 11 May 2016
  • Author: SIM2K
  • Number of views: 3966
  • 0 Comments

A new version of the CryptXXX ransomware attack is able to withstand the Kaspersky Lab's decryption program, making this a serious threat to companies who do not have a protocol in place to deal with a potential ransomware attack.

SIM2K Now Supports Windows 10

Operating System now stable for our clients' use

  • 27 April 2016
  • Author: SIM2K
  • Number of views: 3116
  • 0 Comments
We now support the Windows 10 operating system on new hardware purchases.

Apple Quicktime Threat

  • 18 April 2016
  • Author: SIM2K
  • Number of views: 3528
  • 0 Comments

The Department of Homeland Security is recommending PC users uninstall Quicktime immediately due to possible threats.

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